FAQs
Answers to the questions we hear most — from delivery and payment to sizing and caring for your pieces.
Shipping & delivery
What shipping options are available?
We ship via FedEx to the U.S., U.S. territories and internationally, with free shipping worldwide. Every order is fully insured, and a signature is required upon delivery.
We are not responsible for any customs or import duties.
When can I expect delivery of my order?
Processing — including made-to-order pieces, handling, packaging and shipping — may take 2–6 weeks depending on stock. Domestic orders arrive 2–3 days after shipping; international orders 2–5 business days after shipping.
Orders are processed Monday to Friday, excluding national holidays. Orders placed outside these days are processed the next business day.
Do I need to sign for my delivery?
Yes. Every U Los Angeles order is fully insured and requires an adult signature upon delivery — our pieces are never left at the door. If no one is available to sign, FedEx will try again the next day, or you can ask your local FedEx office to hold the package for pick-up.
Will my order arrive in U Los Angeles packaging?
Yes. Every piece is delivered in our exclusive U Los Angeles packaging, with a certificate of authenticity enclosed.
Payment
What payment methods can I use?
We accept American Express, Mastercard, Visa, Discover and JCB.
Can I split my order across multiple credit cards?
No — orders must be paid in full with a single payment method.
Will I be charged sales tax on domestic orders?
U Los Angeles is required by law to charge state and local sales tax for orders shipped to states where we conduct business. All online and phone orders include sales tax where the destination state imposes it.
Can I change the payment method after placing an order?
No — once an order is placed, the payment method can’t be changed.
Orders
Does the price change with the size?
No. Prices don’t vary with larger sizes, unless custom sizing is requested.
How do I find the right size?
Use our size guide for rings and bracelets — or book an appointment and we’ll size you in person.
Are prices subject to change?
Yes. Prices are subject to change and don’t include shipping charges or taxes.
How can I check on my order?
You can track your order on our website. For anything else, write to sales@ulosangeles.com with your order number and we’ll be happy to help.
Can I modify or cancel my order?
Once an order has been accepted it can’t be cancelled. To change or modify it, contact sales@ulosangeles.com within 48 hours of purchase.
Can I return my purchase for a refund?
Please see our Returns & exchanges policy.
Care & repairs
My piece needs a repair — what do I do?
Contact contact@ulosangeles.com and our Client Experience team will walk you through the process.
Each U Los Angeles piece is handmade and unique, so carat weight, size and stone qualities can vary slightly from one creation to another.
How do I take care of my jewelry?
- Keep your jewelry away from extreme temperatures, humidity and sunlight.
- Take it off before showering, exercising, washing dishes and other daily rituals.
- Avoid spraying perfume or applying creams and other liquids directly onto your jewelry.
- At bedtime, lay your pieces flat on a fabric surface to avoid tangling or scratching.
- Fasten necklace clasps when you take them off so the chain doesn’t tangle or knot.
How do I clean my jewelry?
Use a soft toothbrush with a little dish soap and gently scrub the metal and diamonds.