Shipping & Delivery
What shipping options are available on ulosangeles.com?
We ship via FedEx to the U.S., U.S. territories, and internationally.
We offer worldwide free shipping.
We are not responsible for any customs or import duties.
When can I expect delivery of my order?
Order processing time includes exclusive U los angeles pieces made-to-order, handling, packaging and shipping and may take 2-6 weeks depending on the availability of stock. For Domestic orders, packages are received within 2-3 days after the merchandise is shipped. For International orders, packages are received within 2-5 business days after the order is shipped. Orders are processed Monday through Friday only. Orders are not processed on national holidays. All orders placed outside of this designated window will be processed the following business day.
How can I check on an order I placed through the U los angeles Website?
You can track the status of your order on our website. If you have additional questions, please contact sales@ulosangeles.com with your order number and we will be happy to assist you.
Will my purchase through the U Los Angeles Website arrive in the exclusive U Los Angeles packaging?
Yes. It will be delivered in our exclusive U Los Angeles packaging and a certificate of authenticity will also be enclosed.
Payment
What payment methods may I use on the website?
U los angeles is pleased to accept the following credit cards as convenient means of payment: American Express, Master Card, Visa, Discover and JCB.
Is it possible to charge my order on multiple credit cards?
No, orders must be paid in full via a single payment method.
Will I be charged sales taxes for domestic orders on my purchase through the website?question
U Los Angeles is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Therefore, all U Los Angeles online and phone orders will include sales tax where such taxes are imposed by the destination state.
Is it possible to change the payment method after placing the order?
No, once an order is placed, it is not possible to change the payment method.
Orders
Does the price vary with different sizes?
No, prices do not vary with larger sizes, unless custom sizing is requested.
How do I find the perfect size for my U LOS ANGELES piece?
Please consult the U Los Angeles sizing guide.
Are prices listed on the U los angeles Website subject to change?
Yes, prices are subject to change and are exclusive of shipping charges and taxes.
How can I check on an order I placed through the U los angeles Website?
You can track the status of your order on our website. If you have additional questions, please contact sales@ulosangeles.com with your order number and we will be happy to assist you.
an I modify or cancel my order?
Once an order has been accepted by U Los Angeles, it cannot be canceled. If you need to change or modify your order, you can reach out to sales@ulosangeles.com for assistance within 48 hours of purchase.
Can I return my purchase for a refund?
Please consult our Return & Exchange Policy
Can Merchandise be exchanged?
Please consult our Return & Exchange Policy
AFTER SALES
My piece is in need of repair?
Please contact contact@ulosangeles. Someone from our Client Experience Team will let you know the process.
CARE INSTRUCTIONS
How To Take Care Of MY Jewellery
- Keep your jewelry away from extreme temperatures, humidity or sunlight.
-Take off your jewelry before your daily rituals such as - showering, exercise, washing dishes, etc.
-Avoid spraying perfumes and applying creams or any other liquids directly onto your jewelry.
-Before bedtime, lay your jewelry out flat on a fabric surface to avoid tangling and/or scratching.
-For necklaces, clasp the necklace when removing it to assure the chain does not tangle or knot.
HOW TO CLEAN MY JEWELRY
To clean your diamond jewelry, use a soft toothbrush with dish soap and gently scrub the metal and diamonds.