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In-Store Purchases:

  • Items purchased in-store can be exchanged for merchandise or store credit within 14 days of the original purchase.
  • A valid receipt or proof of purchase is required for all in-store transactions.
  • The merchandise must be in its original condition, with packaging intact.                          


 Online Purchases (U Los Angeles Website):

  • Items purchased on the U Los Angeles website can be exchanged for merchandise or store credit within 14 days of delivery.
  • To initiate an exchange, please contact our customer service within the specified timeframe.
  • Exchanged items must be in their original condition, with all tags and packaging intact.

Please note:

  • Credit for online purchases will be issued to your online U Los Angeles account or contact us for help.
  • We do not offer refunds or returns.
  • We reserve the right to refuse transactions that do not meet the above conditions.
  • Shipping fees are non-refundable.


If you have any questions or concerns, feel free to contact our customer service team.

To start a return or if you have any questions, you can contact us at 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on final sale items or gift cards.


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